£99 Delivery Fee — With Complimentary Two-Man Service
Every order carries a single £99 delivery fee, applied automatically at checkout. Alongside that fee, every order also comes with a full complimentary service from our own two-man specialist team — there is nothing further to add, nothing to upgrade, and no separate charge for assembly.
What's Complimentary With Your Delivery
• Complimentary room-of-choice delivery — Delivery straight to any room you choose, including upstairs, at no extra charge.
• Complimentary assembly — Your sofa is fully built, positioned and levelled by experts who know these products inside out.
• Complimentary demonstration — Every recliner, motor and smart function is tested in front of you, and the team walks you through how everything works before they leave.
• Complimentary packaging removal — All packaging is removed from your home and recycled. No mess, nothing to dispose of.
• Fits-Through-Your-Door Guarantee — included — If your sofa genuinely cannot fit through your access route, we take it away and refund your delivery fee. No cost, no quibble.
Why We Charge £99 — And Why We Will Never Do “Free” Kerbside Delivery
Our sofas are among the most advanced in the world — smart, tech-loaded designs with up to 50 features and functions, and individual sections weighing up to 170kg. A sofa like this cannot be dropped on a doorstep in boxes. It needs to be delivered by people who understand it, and it deserves the complimentary assembly, testing and demonstration that come with our delivery — because correct installation is what protects the longevity of a high-value product.
Retailers who advertise “free delivery” simply hide the cost inside the sofa price and usually leave the boxes with you. We would rather be straight with you: one honest £99 delivery fee, with our two-man team's time built in as a complimentary service, and your sofa arrives ready to enjoy.
Where We Deliver — Fixed Prices By Zone
We deliver from our Dewsbury, West Yorkshire base across the whole of the UK. Your delivery fee is fixed by zone and applied automatically at checkout — every zone receives exactly the same complimentary two-man service:
• £99 — UK Mainland — England, Wales and Scotland as far as Glasgow.
• £199 — Beyond Glasgow & The Highlands — Scottish Highlands and all mainland addresses beyond Glasgow.
• £499 — Northern Ireland — Delivered and assembled by our own team, complimentary as with every order.
If you have a specific delivery requirement, contact us and we will do our best to help.
When We Deliver
• In-stock lead times — Most of our sofas are in stock and delivered within 3–10 days. During peak periods this can extend towards the upper end of that window.
• Booked around you — Once you order, our logistics team contacts you promptly to agree a delivery date and time slot that suits you.
• Complimentary weekend delivery available — Saturday and Sunday delivery is available at no extra charge — just ask when we book you in.
• Complimentary evening delivery available — Evening slots are available at no extra charge where they fit our delivery routes.
• Delivering for occasions — If your delivery needs to land before a specific occasion — Christmas, Eid, Diwali, a family event — tell us when you order and we will plan for it.
Changing a Confirmed Delivery Date
Once your date and time are confirmed, your order is prepared for dispatch. If you need to change a confirmed delivery, please give us at least 48 hours' notice and we will rearrange it free of charge. Changes made within 48 hours of a scheduled delivery incur a £50 rescheduling fee, because the vehicle and team will already have been routed for your delivery.
Helping Us Deliver Smoothly
Our team calls ahead on the day and handles the heavy work — we just ask for your help with three things:
• Measure your access — Please check your doorways, hallways, stairways and lifts against the product dimensions on the product page. Many of our sofas have detachable backs designed to make access easier, and if you are unsure, call us before you order — we will talk it through with you.
• Clear the space — Please have the room cleared and any floor coverings protected before the team arrives.
• Parking and access — If parking is restricted at your property, let us know in advance so the team can plan — drivers cannot obstruct the public highway.
If a delivery fails because access was not available or the space was not ready, a £100 re-delivery fee applies to rebook. And remember — if the sofa genuinely cannot fit through your access route, that is not a failed delivery: our Fits-Through-Your-Door Guarantee applies, we take it away and you are refunded.
Delivery Security & ID Verification
You are receiving a high-value product, and we protect you and your money at the door. Our delivery process includes identity verification on every order — it takes a minute, and it exists so that your sofa can never be handed to the wrong person and you can never lose out to fraud.
• Registered address only — We deliver only to the delivery address registered on your order.
• Photo ID required on delivery — The person receiving the delivery must show photo ID. Our team photographs the ID together with the person receiving, as proof of correct delivery.
• Receiving on someone's behalf — If the person receiving is not the person who paid, we must first receive emailed consent from the email address registered on the order, and the person receiving must still provide photo ID as above.
• Quality documentation video — Once your sofa is assembled and tested, our team records a short video of the finished product in your room — documenting the condition and quality of what we delivered and the testing carried out.
• Trained teams & body cameras — Our delivery teams are trained in data protection and the secure capture and handling of your information, and may use body-worn cameras during delivery for the safety and security of both you and our team.
All verification records are captured securely, used only for fraud prevention, delivery verification and quality assurance, and handled in line with our Privacy Policy.
If Something Is Not Right On Delivery
Our team is trained to inspect for defects as they assemble. If you spot anything of concern, raise it with the team while they are with you and before you sign for your goods. We will treat it as an urgent priority — repairing, replacing or resolving it so you are never left with a sofa that is not ready to be enjoyed.
Old Sofa Removal (Optional)
If you would like us to take your old sofa away when we deliver your new one, we can. The price depends on the type and number of pieces — ask our team when you order. Please note that once your old sofa is removed it becomes the property of The Sofa Shop for safe disassembly and disposal, so this service cannot be cancelled or refunded after collection.
ASSEMBLY
Complimentary Assembly — With Every Order
Assembly is not an optional extra at The Sofa Shop. Every sofa we sell is fully assembled, tested and demonstrated in your home by our own two-man specialist team, complimentary alongside your £99 delivery fee. There is no assembly add-on to buy, no assembly charge on top, and nothing to build yourself — ever.
Why Expert Assembly Matters
Our sofas are among the most advanced in the world — smart, tech-loaded designs with up to 50 features and functions, and individual sections weighing up to 170kg. Recliner mechanisms, motors, smart modules and wiring all need to be connected, aligned and set up correctly. This is not flat-pack furniture: correct installation by people who know these products inside out is what protects the longevity of a high-value sofa. That is why we never leave assembly to chance — or to you.
What Our Team Does In Your Home — Complimentary
• Complimentary room-of-choice delivery — Your sofa is carried to any room you choose, including upstairs, at no extra charge.
• Complimentary assembly — Every section is built, connected, positioned and levelled by our trained specialists.
• Complimentary function testing — Every recliner, motor and smart function is tested in front of you before the team leaves.
• Complimentary demonstration — The team walks you through how everything works, so you get the most out of every feature from day one.
• Quality documented — Once assembled and tested, the team records a short video of the finished product in your room, documenting the condition and quality of what we delivered.
• Complimentary packaging removal — All packaging is removed from your home and recycled. No mess, nothing to dispose of.
Fits-Through-Your-Door Guarantee
If your sofa genuinely cannot fit through your access route on delivery, we take it away and refund you — no cost, no quibble. You will never be left with a sofa stuck in a hallway or boxes in your living room.
If Anything Is Not Right
Our team inspects for defects as they assemble. If any defect or missing item is discovered once assembly is complete, we prioritise resolving it immediately — repairing, sending a replacement or, if necessary, offering a full refund.
Booking
There is nothing to book — complimentary assembly happens automatically with every delivery. For delivery pricing and dates, see our Delivery page.
WARRANTY & CUSTOMER PROTECTION
Protected From The Moment It Arrives
A sofa from The Sofa Shop is a high-value, smart, real-leather product — and we protect it like one. Every order comes with our own guarantees, a full manufacturer's warranty, and the care products your leather needs for its first year. Here is exactly what stands behind your sofa.
Our 5-Year Frame Guarantee
Every sofa we sell carries The Sofa Shop's own 5-Year Frame Guarantee. If a structural fault develops in the frame within five years of delivery, we repair or replace it. This is our guarantee — we carry it, and we stand behind it.
12-Month Product Warranty
All products come with a 12-month warranty against manufacturing defects, covering all electrical and mechanical components — motors, mechanisms, recline functions and smart features — as well as stitching, springs and upholstery defects. If a manufacturing fault develops within 12 months, we repair or replace it free of charge.
Fits-Through-Your-Door Guarantee
If your sofa genuinely cannot fit through your access route on delivery, we take it away and refund you — no cost, no restocking charge, no quibble. You will never be left with a sofa stuck in a hallway.
Your £99 Care Pack — Included With Every Sofa
Our sofas are upholstered in top-grain, semi-aniline cowhide leather. Real leather is a natural material: it needs to be cleaned and conditioned with the correct products or it can dry out over time. Household cleaners and generic products can damage the finish.
That is why every sofa comes with a £99 Care Pack included — 12 months' worth of the correct, non-toxic leather care and maintenance products, matched to your sofa's leather. Cleaning and conditioning your leather with suitable products, as set out in your care guide, is part of the terms of your warranty and guarantee: damage caused by neglect or by unsuitable cleaning products is not covered. With the Care Pack, you have everything you need in the box from day one.
Optional 5-Year Furniture Protection
For cover that goes beyond manufacturing faults, we offer an optional 5-Year Furniture Protection plan through our partner, Castelan Group — a leading UK furniture protection provider. This protection is provided by Castelan, not The Sofa Shop, and covers what a warranty does not:
• Accidental damage, including spills, stains and scratches.
• Structural issues arising from normal use, such as frame or spring damage, after your warranty periods end.
• Repairs or replacements with no excess and no call-out fees.
• A UK-based team handling claims quickly and efficiently.
You can add Furniture Protection at checkout or through our customer service team. Before purchase you will receive the Insurance Product Information Document and full terms so you can make an informed choice — it is always optional and never pre-selected.
If you cancel your order within the statutory 14-day cooling-off period, any amount paid for Furniture Protection is refunded in full. After the 14-day period, the protection fee is non-refundable in line with Castelan Group's terms.
Making a Claim
If anything goes wrong, contact our customer service team as soon as possible and we will guide you through the next steps. If the issue is covered by our guarantee, warranty or your Furniture Protection, repairs or replacements are arranged as quickly as possible — with no call-out or repair charges. Repairs and replacements do not extend the original cover period.
What Is Not Covered
• Damage caused by misuse or neglect, including failure to maintain leather with suitable care products.
• Accidental damage, spills and stains (unless you have Furniture Protection).
• Damage caused by exceeding the stated weight limits or forcing a mechanism.
• Normal wear and tear, including natural variation and gradual change in leather character.
Your Statutory Rights
Nothing on this page affects your statutory rights. All sofas sold to residential customers are protected under the Consumer Rights Act 2015 — your products must be as described, of satisfactory quality and fit for purpose — and comply with the UK Furniture and Furnishings (Fire Safety) Regulations 1988.
Commercial Customers
Purchases for business or commercial use are business-to-business transactions and are not covered by the Consumer Rights Act 2015 or the consumer guarantees above. Commercial buyers should inspect products and confirm suitability before purchase, including compliance with the fire-safety standards required for non-domestic environments (BS 7176, BS 5852, BS EN 1021-1/2). Optional protection and service packages for commercial clients are available on request.